Error on Updating Citi Card: Quicken was unable to complete request

Asked By Sarah Valdez 0 points N/A Posted on - 02/07/2012

I get the following error message whenever I try to update my Citi Cards account:

“Citi Cards (654654654681644684651864616846)

Quicken was not able to complete your request.

[OL-221-A]"

I cannot get rid of the error message. It stayed there for like seven days already. Is it going to stay there forever? Help me if someone has got any idea on how to fix this.  Thanks.

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Answered By Jason prado 0 points N/A #114235

Error on Updating Citi Card: Quicken was unable to complete request

For solving the problem of  error message in the Quicken "One Step Update Summary"

You should to Complete a successful  download from the  financial institution that has error message.

If that financial institution is downloading invalid information, they had  have to correct that for the download to succeed.

You could try deactivating, then reactivating the account for downloading.

 

And while the account is deactivated, you could try clearing the Account Number and Customer ID fields ("General" tab).Backup first.

 

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• Posted on - 02/07/2012
• Question Category: Misc Software