Everything works fine in Safe Mode

Asked By Jehan shenole 60 points N/A Posted on - 08/05/2011

Last week the computer started to freeze on anything you wanted to do,whether it be go on the internet,use Microsoft office .It not acting every time but now it happens every time when the computer turn on. It works normally in safe mode. not sure if it is Malware.

Please help me!!

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• Question Category: Desktop Anti-Virus

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Answered By Dayna 0 points N/A #99846

Everything works fine in Safe Mode

Jehan,

If you suspect that your computer is affected by virus or spyware, you download and run the Safety Scanner from Microsoft that helps in removing viruses, spyware, and other malicious software.

https://www.microsoft.com/en-us/wdsi/products/scanner

Also, Microsoft Security Essentials is a free download that protects the computer from viruses, spyware, and other malicious software. It is recommended  to uninstall other antivirus software before installing Microsoft Security Essentials. It is available for download from the following web link:

https://support.microsoft.com/en-us/help/14210/security-essentials-download

Install and update Microsoft Security Essentials to help protect the computer.

You can also manually remove the virus by referring the error message and displays in the vendor’s website and following the instructions provided to remove it.

Hope this helps.

Cheers,

Dayna

 

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• Posted on - 08/05/2011
• Question Category: Desktop Anti-Virus

Answered By Carl Jack 10 points N/A #99849

Everything works fine in Safe Mode

Hello Jehan,

Malware attack on your computer can be one reason why it is becoming so slow all of a sudden, and therefore you will need to perform a full scan to using the antivirus that you have on your computer to catch and eliminate all malware and virus that may be slowing down your system. Make sure that your antivirus is up to date.

Other possible reasons why your computer may be slowing down are:

• The drive that has the operating system may be low on drive space and therefore the computer is running on low memory. You will need to empty some files from it.
• The drivers on your computer may be out of date. You will need to perform a system update to install new drivers.

Regards,

Carl

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• Posted on - 09/07/2012
• Question Category: Desktop Anti-Virus