Exchange 2003 stopped serving mobile devices

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We are running a Windows Exchange server 2003 SBS 6.5 SP2 which is was working well until recently, when it abruptly stopped serving mobile devices.

There is no problem with outlook clients.

HTTP 500 is returned whenever I try linking the result to our ActiveSync server.

There is nothing weird with the system log every activity is normal. On running the “Exchange ActiveSync with Auto Discover” at https://www.testexchangeconnectivity.com/ an abnormality was detected in the exchange properties as the log File Directory shows: 

Access denied: Facility: Win32 ID no: 80070005 Exchange system Manager.

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Answered By 15 points N/A #107523

Exchange 2003 stopped serving mobile devices

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Hello Maria Crow,

The most probable cause of such a problem is that the account that you may be using to run the Exchange System Manager is missing the last read permissions on the following registry keys:

HKEY_LOCAL_MACHINEsoftwareMicrosoftExchangelanguage

HKEY_LOCAL_MACHINESystemCurrentControlSetControlSecurePipeServerWinreg

HKEY_LOCAL_MACHINESYSTEMControlSet001ControlSecurePipeServerswinreg

So, in case you try accessing the Locales tab which should be found on a server in Exchange System Manager, and during the process you end up getting the error message that you have just posted above, then I will suggest that you check the permissions settings on the following registry key:

HKEY_LOCAL_MACHINEsoftwareMicrosoftExchangelanguage

But in case you are trying to access the Directory Access tab on a server in Exchange System Manager instead, and in the process you end up receiving the error message that follows, then I will advise that you go and check the permissions on the following registry key:

HKEY_LOCAL_MACHINESystemCurrentControlSetControlSecurePipeServerWinreg

Note that it is a must for you to have at least Read permissions on any of these keys so that you can be able to access these tabs in Exchange System Manager.

Hope this will help you.

Regards

Clair Charles

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