Experiencing delayed email in Outlook or Entourage EWS

Asked By fern bonnie 30 points N/A Posted on - 08/22/2012

Hello techyv!

The upgrading to Exchange ’10 on Server ’08 R2 is done by us to only one machine with no DAG. There are 100 email accounts with the combination of Windows and Mac users. Some of the Mac users have raised the issue of lately getting a number of mail in Outlook ’11 or Entourage EWS for Mac. The surprising thing is they get the email on a proper time in the iPhones via OWA. Their local accounts had been removed and again made when they were on Entourage. No data from Entrourage had been imported when we moved them to Outlook, but the fact is we are still facing the problem. Could you help me provide a better solution? Thank you.

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• Question Category: Internet/Email Software

Answered By Nicke Baker 0 points N/A #147393

Experiencing delayed email in Outlook or Entourage EWS

Hello Fern,

What you are getting is clearly a client end problem, and it is most probably due to the account being configured in a cached mode. To resolve it, you will need to try removing the cache mode and then check if the issue still exists or not. Hope this helps.

Regards,

Nicke

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• Posted on - 10/16/2012
• Question Category: Internet/Email Software