FATAL unable to process your request

Asked By Robert E Wilson 50 points N/A Posted on - 04/16/2014

Hi experts,

This FATA Error appears when I want to download some videos from iTunes Store. As usually I followed the proper steps for download and is not working anymore. I have this problem from last week and before that it worked just fine. Can anyone help me to fix this error? What could be the main reason for this error? Thank you!

FATAL::Unable process your request. Please try again.

Cancel Retry

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• Question Category: Mobile Software

Answered By Wangwe Amos 0 points N/A #176637

FATAL unable to process your request

This is most likely a server side error. There is one thing you can do and that is to delete cookies by following these steps:

1. Open "Finder".

2. Click on "Go" in the "Menu Bar"

3. Press and hold the "Option" key

4. Select the "Library".

5. Open the folder titled "Cookies"

6. Locate these files "com.apple.appstore.cookies" and "cookies.binarycookies"

7. Delete both files from step 6.

8, Try to access iTunes Store.

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• Posted on - 05/13/2014
• Question Category: Mobile Software