This file could not be translated using the selected file type

Hi techyv guys, I have a problem here with Filemaker Pro, I encountered an error message when I imported a data from Microsoft Excel, you may refer from the image below for better view of my problem.
FileMaker Pro
This file could not be translated using the selected file type.
Â
This process of importing data from excel is not new to me, I been doing this for many time when I received a data from field office, what I did first when I saw the error message is to ask for another copy of the data, when I tried it again, same error message was displayed on my screen. Please help me find ways to import this data, thanks.
