Free help desk ticket software

Asked By abbigailantonia 60 points N/A Posted on - 02/18/2015

Kindly tell me about this and help me with its installation
Hello is there anyone who tells me about the help desk software how would i install this software on my systems and what features do i get from this help desk software and how did it work and is my data secure I will be very thankful to you 

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Answered By Hendry lion 0 points N/A #200294

Free help desk ticket software

Help provide utilities to their users through many channels like toll-free numbers and websites. 

Its a panel or group of people in company to whom customer contact in case of any query. 

You can download it from the internet, for free or by paying a small amount. Simply download the software setup and run. Carefully follow the instructions. In case of zip file, extract the files and then install it.

Some feature of help desk software are:

 

Technology, it will work on all browsers and on the principle of ease. It is simple to understand no need to write code or jorgan.

Also help desk app can run on mobile phones like Apple, blackberry, windows phone and other devices. 

It also provides privacy to users with a variety of SSl security options.

Communication & correspondence, you can communicate by using email or either your mobile phone.

Service Request Fulfillment

Knowledge Base Management

Service level Agreement

IT asset Management

Survey 

Billing

Reporting are the important help desk features. 

 

Yes, your data will be secured. LDAP and active directory login synchronizations with a variety of SSL security options provide security to users.

 

 

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• Posted on - 02/23/2015
• Question Category: Anonymous questions