Get A Trace File Of Kaspersky Security Center Web-console For Troubleshooting

Asked By Thomas C Pagano 0 points N/A Posted on - 05/28/2017

Hello, on my server the Kaspersky security center web-console is not working properly. When I tried to take technical support, Kaspersky engineers are asking me to send trace files of the web-console. So, How to get the trace files?

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Answered By Maxene Tomas 0 points N/A #297537

Get A Trace File Of Kaspersky Security Center Web-console For Troubleshooting

Hello, I understand your issue and to trace file of Kaspersky security center web-console it need few steps. The trace files help the Kaspersky engineers to know the exact error of the system and can be diagnosed and troubleshoot.

1) Download web-con-trace.zip and extract it.

2) Trace collection should be enabled, for 32-bit run file web-con-5lvl_on.reg or for 64-bit you can run file web-con-5lvl-x64_on.reg.

3) Now, restart web-console (to do so, run ‘net stop CSwebinterface’ and then ‘net stop CSwebinterface’).

4) Replicate the problem once again.

5) Now, Trace collection should be disabled, for 32-bit run file web-con-5lvl_off.reg or for 64-bit you can run file web-con-5lvl-x64_off.reg.

6) And the file is saved to %allusersprofile%\Application

ata\KasperskyLab\CSWebInterface folder with the name similar to trace_yyyymmdd_xxxxxxxx_id.log.

Finally, this trace files can be shared with the Kaspersky engineers to solve your problem.

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• Posted on - 05/28/2017
• Question Category: Software Others