Get an error 619 while connecting to internet using USB dongle

Asked By dswain 0 points N/A Posted on - 05/22/2012

I get a common error every time I try to connect to internet. I am using my reliance netConnect+ USB dongle for internet connection. The error code is 619. I have already uninstalled and reinstalled the software twice but still getting the same error.

Can somebody help me out of this, please.

Thanks in advance.

dswain

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• Question Category: ISPs & Hosting

Best Answer by Olive Master

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Answered By Olive Master 0 points N/A #157891

Get an error 619 while connecting to internet using USB dongle

Hello,

Error 619 indicates any one of the following reasons:

1. Billing Issues with the data plan.
2. The PC is not allowing the connection between the Dongle and Reliance Software (USB port malfunctioning).
3. An Antivirus or Firewall may be blocking the connection (PORTS).

Please check for above reasons to resolve your issue, alternatively you may want to try another PC to check it’s not an issue with the USB Dongle itself.

Thanks,

Olive Master.

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• Posted on - 05/23/2012
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Answered By dswain 0 points N/A #157892

Get an error 619 while connecting to internet using USB dongle

Thanks Olive for your time. I've tried your solution, its still not working. My USB port is fine as I'm using my USB flash drive as usual. I've also tried by disabling my firewall, still no go.

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• Posted on - 05/23/2012
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Answered By sp.beura 0 points N/A #157893

Get an error 619 while connecting to internet using USB dongle

Hi Dswain,

As you have already tried quite a few steps as a part of troubleshooting the 619 error & still its not working, I suspect this might be a port issue. The 619 error is a known error with VPN connections, however in your case the issue looks different.

The following ports must be open on your ISP (internet service provider) to create a successful internet connection. Work with your ISP (i. e. Reliance) to verify and ensure the ports below are open:

• Packet filters for Point-to-Point Tunneling Protocol (PPTP).
• TCP destination port of 1723 = PPTP tunnel maintenance traffic.
• IP Protocol ID of 47 = PPTP tunneled data.
• Packet filters for Layer Two Tunneling Protocol over Internet Protocol security (L2TP/IPSec).
• UDP destination port of 500 = Internet Key Exchange (IKE) traffic.
• UDP destination port of 1701 = allows L2TP traffic.
• UDP destination port of 4500 = IPSec network address translator traversal (NAT-T) traffic.

Hope this helps.

Saru

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• Posted on - 05/23/2012
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Answered By dswain 0 points N/A #157894

Get an error 619 while connecting to internet using USB dongle

Many thanks sp.beura.

I called-up reliance helpdesk & they opened some closed ports from their side. I'm hooked up to internet now. Help much appreciated.

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• Posted on - 05/23/2012
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