Google Hangout issues – can’t see other side

Asked By Maurice F Cozart 10 points N/A Posted on - 04/20/2015

I've been using Google Hangout as I work remotely and often have to converse with my boss. However, I haven't gotten anything new for my laptop or had anything added/updated, and now I cannot see him on the other side. It is really annoying because it is our main form of communication. I've tried checking my camera, and I've told him to check his. Any suggestions?  Thanks.

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Answered By Darry Hunt 0 points N/A #177745

Google Hangout issues – can’t see other side

These steps can be suggested in order to fix the issue with the other party you are trying to communicate with.

• First of all, verify whether the camera is properly connected, turned on and activated.
• Try opening the camera with another software.
  • If it does not work, the camera might need a repair or a replace. 
  • If camera works well with other software and not Hangout,
    • Perform a system reboot
    • Check whether there are camera's drive updates available and install them.
    • Try reinstalling a latest and compatible version of Hangout and install if there are any additional plugins available.
• Further more, try refreshing the browser window in the meantime.

Best regards!

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• Posted on - 05/01/2015
• Question Category: Internet