Google Hangouts is not connecting after using for months

Asked By Hugo B Martinez 10 points N/A Posted on - 02/03/2015

I've been using Google Hangouts for months for a certain job I am working.  I have been connecting with no issue.  However, I went to have a call yesterday and the call would not connect.  I have my mic and camera on, I have the plugin installed, and nothing has changed on my end.  Has there been an update to Google Hangouts I should be aware of?  Is there any other troubleshooting I can do?

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• Question Category: Misc Software

Answered By Majento Gart 0 points N/A #191156

Google Hangouts is not connecting after using for months

Hello, this is a common issue for slow connections. If the issue still does persist on another session, I suggest you do the following:

1. Check your connection speed, for, download, upload, and ping, If download and upload are below 1 mbps or ping is above 100 ms, we can conclude that this is a connection related issue.

2. Try to use another browser and run Hangouts. If the issue doesn't exist on the other browser, then you will need to reinstall again your old browser as it might require refresh of all the plugins installed.

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• Posted on - 03/17/2015
• Question Category: Misc Software