Having problems with NeatReceipts Mobile Scanner in laptop

Asked By 60 points N/A Posted on -
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This scanner keeps on disconnecting even if it is properly connected while working. Please explain to me what are the factors affecting it and causing it? Does the glass inside this scanner or any scanner, what type of glass is that? If it's broken can I just replace  it with a  normal glass with the same thickness? Give me more information on the climate that it can hold. With extreme weather condition, does it also affect the performance of this device?

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