How can I resolve this error?

Asked By Scott L Donaldson 0 points N/A Posted on - 07/03/2013

Hi experts,

I have a problem while downloading apps from the Google app Store. When I attempt to download app an error message appears. How can I resolve this error? Can you provide a solution to fix it? Any help would be really appreciated. Thanks in advance.

Update for “Gmail” could not be downloaded

Due to an error. (Error retrieving information

From server. [RPC:S-5:AEC-0])

OK

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Answered By Graham Mcnatt 5 points N/A #175661

How can I resolve this error?

Hi Scott,

 

You can follow these steps to fix your problem in downloading on play store:

Step 1: Log-in with your Gmail account then go to settings > accounts

Step 2: Select your Gmail account then go to menu then hit Remove account.

Step 3: Go to Apps > Playstore wipe data and cache.

Step 4: Restart your device the add your gmail account.

Or you can follow this another step:

Step 1: Go to your device Settings the select "Apps" and select "All"

Step 2: Select the "Google Play Store"

Step 3: Hit the "Clear Cache" then force Stop.

Step 4: Select the "Google Service Framework"

Step 5: Hit the "Clear Data" the Force Stop

Step 6: Restart your device.

I hope this can help you.

 

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• Posted on - 07/03/2013
• Question Category: Internet