How to fix the blue screen problem on laptop?

How to fix the blue screen problem on laptop?

Hi Carla,

Are you encountering the dreaded “Blue Screen of Death (BSOD)”? If you are, this is usually caused by corrupted system files and drivers.

However, it can also be due to hardware failure such as an incompatible RAM and connection problems like loose cables and/or improperly inserted RAM.

Do you see any Stop Codes? If you can provide the exact error message that you are getting, we will be able to help you better.

In the mean time, here are 10 things you can try solve this problem:

1. New Driver and/or Software – Since you’ve recently installed a software/application (the game), there are most probably new drivers included in the installation that is needed by the game. To see if this is the cause of the problem:

• Roll-back the driver or uninstall the new software (the game) and restart the computer.

2. Check game requirements – Check the system requirements of the game. It may not be compatible to the current setup of you machine. Incompatible game can either not run or cause system instability. In your case, it’s the latter.

3. Last Known Good Configuration – Each time you shutdown the computer, the system saves the configuration like setting a restore point. You can try and have the computer load that last setting where it actually booted up correctly.

• Restart your computer and as soon as it lights up hit F8 multiple times until you get to the Windows Advanced Options Menu
• Choose Last Known Good Configuration (your most recent settings that worked)
• Choose your operating system.
• Login as the Administrator if prompted

4. Virus Scan in Safe Mode – Since you are able to boot in Safe Mode, try a Virus scan from there. Some viruses can hide when in Normal mode but most viruses are not operational in Safe and therefore can be detected while in Safe Mode.

• Restart your computer
• Once it lights up, press F8 and keep pressing until you see the Windows Advanced Option Menu
• Choose Safe Mode
• Once logged in, run a virus scan and fix or delete anything that comes up.

5. Malware – If you have not found any virus, it may not be a virus at all. It could be Trojans, spyware, worms or some other malicious software that is wreaking havoc in your PC. Some Antivirus software cannot detect malware or at least some of it.

Try some of these popular Anti-Malware:

• Spybot Search and Destroy
• Malwarebyte’s Antimalware
• Ad-Aware

6. System Restore – A simple System Restore may just be able to do the trick.

• Click Start>All Programs>Accessories>System Tools>System Restore.
• On the Welcome to System Restore screen, select Restore my computer to an earlier time, and hit Next.
• Choose a Restore Point and confirm it. Next, the computer will be restored to a previous configuration and your PC will restart.
• Finally, click OK on the System Restore Restoration Complete page.

7. CheckDisk – This windows command checks for the status of the hard disk for any errors and recover them if possible.

• Click Start>Run, type cmd, press Enter
• In the C: prompt, type “chkdsk /r” and then press Enter

8. Get a Windows XP Installer – You really have to get a Windows XP installer. This would help you fix this problem immediately and other ones that you may encounter in the future. Either burn one from a downloaded ISO or borrow one from a friend.

9. System File Checker – Once you have a Windows XP CD, this process compares each operating system file with the ones from the on-disk cache. Then it replaces any missing or damaged ones. Have your Windows XP CD ready, System File Checker may need to check it too.

• Click Start >Run then in the box type in “sfc /scannow” including the space.
• Note: While SFC is running, it’s not advisable to have any programs running, until the scan is complete.

10. Repair the installation of Windows XP – This process should replace any missing or corrupt files.

• Boot from the Windows XP CD
• Press Enter to setup Windows XP now.
• In the Windows XP Licensing Agreement screen, press F8 to confirm that you agree with the terms.
• Select the Windows Installation you want to repair (normally there is only 1 there) and press R on the keyboard to continue.
• Don’t worry about losing your files. Only system files that Windows XP is able to restore should be the ones deleted.
• Follow the next prompts in the Repair process.

Hopefully one or more of the above solutions has helped you fix the issue in your PC.

Good luck!