Modem or Browser Issue? I can’t open any site

Modem or Browser Issue? I can’t open any site

Hello Cassielyn,

The issue that you have needs to be further check and needs to be isolated as well. So let's start checking first the modem and the cable before going to the computer's programs. CABLE and MODEM.

• Check the cables connected to the modem and the computer make sure that it's tightly connected, if your not sure of it disconnect each cable and plug it back in and be sure to hear a 'click' sound when you plug in the cables.
• Restart all devices including the computer and wait 30 seconds to a min before turning it on again.
• Wait for the devices to reboot and try connecting to the internet COMPUTER CHECK.
• If the computer is already on and still no connection:

FOR WINDOWS XP:

• Start and then click control panel.
• Click network and internet connections or network connections. 
• Look for LAN (Local Area Connection).
• Check if its showing 'connected, firewall'.
• If its showing connected, proceed in checking the internet connection. 

FOR WINDOWS VISTA /7:

• Start and look for 'start search'/'search programs and files'.
• Type in 'ncpa.cpl' and network connections will open up. 
• Look for LAN (Local Area Connection). 
• Check if its showing 'network/network 2, etc '.
• If its showing 'network', proceed in checking the internet connection If you're still not connected, lets check the 'internet 'explorer' or the browser that your using:
• Open internet explorer.
• Shows 'internet explorer cannot display the webpage', we need to click on 'tools'.
• Click 'internet options' and a screen will load up. 
• Click on 'connections' tab. 
• Click 'LAN settings'.
• Uncheck all the boxes there and click 'OK'.
• Click 'OK' again and reopen 'internet explorer' If 'internet explorer' shows working offline:
• Click on 'FILE' or 'TOOLS' *look for 'work offline'. 
• Uncheck 'work offline'. 
• Close the internet explorer and open it back up and you should be able to go online If it's showing 'unidentified network' or 'limited or no connectivity' on the LAN that means that there is an issue with either the connection or the network card of the computer. For us to isolate the issue.
• LAN disable and enable/ restart computer or;
• Start and look for my computer/computer.
• Right-click the word computer/my computer and select 'properties'. 
• Click hardware (Windows XP) and then click 'device manager' (for XP/vista/7). 
• Click the + sign beside network adapters and look for the NIC (network interface card) or Ethernet adapter. 
• Right click the NIC and select 'uninstall'. 
• You'll notice that the adapter will disappear from the list.
• Next step is to right – click any of the adapter and select scan for hardware changes. 
• You notice that the adapter will appear again on the list. 
• Check the LAN if its now showing network.
• You should be able to access the internet If LAN still shows unidentified network/limited access, try connecting a different computer and check if you can connect to the internet using the new computer: — if your able to access the internet that means that the issue is the NIC card of the computer — if your still having the same issue, that means the modem needs to be replaced.