How to solve problems with exchange 2007 server MS outlook 2010?

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Hi!

We have been experiencing brown and blackouts here in the office frequently.

These power interruptions, I suspect, is what caused a few clients not to connect our Exchange 2007 server with Microsoft Outlook 2010. When the affected clients (4 out of 25) start their Microsoft Outlook 2010, it prompts a message saying “Loading Profile” and then it would ask for a username and password when none of this has happened before.

We tried entering a password to no avail. I am getting worried because the affected users could not access the OWA web client and all their emails and tasks are there. However, all other network connectivity such as web and shared drives seems to be working just fine.

I have tried fixing this myself by using the “Repair” option in the Microsoft Outlook 2010 but it did not work. I also tried removing the accounts of the affected clients and recreated but it didn’t work either. I even went as far as fixing the installation of Microsoft Office 2010 to no avail. I am running out of ideas on how to fix this and I would really appreciate it if you could help me.

Thank you very much.  

 

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Answered By 0 points N/A #105851

How to solve problems with exchange 2007 server MS outlook 2010?

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1.Go to Start | Control Panel
2.Click on the Mail icon

3.Select Prompt for a profile to be used so it would let you choose which profile to load upon Outlook start-up

4.Click on the Add button to create a new profile for your Outlook.
5.Type the name that you want to use as the Outlook Profile Name
6.Click OK

7.Put a checkmark on Manually configure server settings or additional server types

8.Click on Next
9.Choose Microsoft Exchange then click on Next

10.Configure your Microsoft Exchange Settings.  Enter the Exchange server for your outlook and your username then click on Check name button.

11.Click Next
12.You will then get a pop-up screen asking for the username and password. Enter the credentials for your outlook profile. (username and password)

13.Once your authentication has been verified, it will replace your Microsoft Exchange server (if you entered outlookprofile.pg.com) with your true Exchange server and the user name will become your full name, click on Next

14.Click on Finish to exit the set-up

 15. Select the name of the profile you just have created under the "Always use this profile" button. 

16. Click Apply >OK

Hope this helps!

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