HP COMPAQ NC6320 LAPTOP crashing

Asked By Alisha B Stone 60 points N/A Posted on - 11/08/2013

Hello experts,

My friend is asking me to fix his 5-year old laptop. This is very important to him and doesn't want to replace it. I never have any studies so please bear with me.

The problem is, when starting the laptop and reaches the Windows 7 loading screen and then it goes with the boot animation and that's it. A Blue Screen appears so fast that I was unable to see the information written on it. The following are the troubleshooting I tried so far:

1. I inserted a different Windows disk but same error occurred.

2. I tried to replace the 1GB RAM since I am thinking that the old one is faulty. And even run the memtest but it still the same.

3. I run the Windows Start-Up repair but it was unable to repair.

4. I reverted the BIOS settings to its default settings.

I don't now what else to do. I'm thinking that it could be a hardware issue but I hope I can assure that it really is. Please help me on this.

 

 

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• Question Category: PC Laptops

Answered By Belmon Samson 0 points N/A #189893

HP COMPAQ NC6320 LAPTOP crashing

Hi,

  This is an interesting situation,

Most of the time such problem is caused because of the hardware problem but you have tested the hardware and its working fine.
This problem is also caused because of the windows corruption.
So the easiest way to solve this problem would be to use the Original hard-drive and try reinstalling the windows onto your PC.
This will recover automatically from the problem.
 

There is an option available on the windows in Control Panel from where you can switch to an older state when your PC was working fine but as your windows in not running at all this would not be possible to use.
 

Please reinstall the windows onto your PC
Hope this would solve the problem.
🙂

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• Posted on - 11/09/2013
• Question Category: PC Laptops