I can’t enable analytics on the Admin portal

Asked By Nelson Carters 30 points N/A Posted on - 10/06/2012

Hi,

I can’t enable Analytics on the Admin portal. The button in Reporting –> Settings –> Analytics has been grayed out, preventing me from utilizing user reports including Community Manager reports. It does confirm the application of the Analytics Module in License Information.

Thanks for any help on this.

• Status: Open
• Question Views: 646
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Software Others

Answered By Nicke Baker 0 points N/A #191003

I can’t enable analytics on the Admin portal

Hello Nelson,

You will need to check the expiry date of the application and make sure that it has not expired. In case it has, you will need to renew the license. Otherwise that could be just a bug in the application itself and therefore you will need to try restarting it and if the error persists you can reinstall it.

Regards,

Nicke

About Nicke Baker

Questions
0

Answers
671

Best Answers
100

• Vote Up 0 Vote Down

• Posted on - 10/19/2012
• Question Category: Software Others