I encountered an error while updating my BitDefender Threat Scanner

Asked By HerbertTBoyd 20 points N/A Posted on - 07/03/2013

Hello,

Recently, I updated my BitDefender Threat Scanner and after some time I encountered the following error message. How can I remove this error? Can provide me the best solution to resolve this problem? Any help would be really appreciated. Thanks.

BitDefender Threat Scanner

A problem has occurred in the BitDefender Threat Scanner. A file containing

error information has been created at

C:UsersNoahPMAppDataLocalTempBitDefender Threat

Scanner.dmp. You are strongly encouraged to send the file to the

developers of the application for further investigation of the error.

OK

• Status: Open
• Question Views: 2646
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Virus & Spyware

Answered By Drake Vivian 30 points N/A #170838

I encountered an error while updating my BitDefender Threat Scanner

Hi there HerbertTBoyd,

 

Do you have any other antivirus or security software installed on your computer? If yes, that could be the cause of the problem. You should always stick to one developer when talking about the security software. If this is the case, remove all other security tools you have installed and the error should disappear.

 

If the upper solution doesn't solve your problem, it is possible you are facing a known bug. To remove the bug you will need to apply the patch which can be found at https://www.bitdefender.com/support/Bitdefender-Antivirus-Free-crash-on-09-04-2013-1124.html.

 

Best regards,

Drake Vivian

About Drake Vivian

Questions
0

Answers
820

Best Answers
186

• Vote Up 0 Vote Down

• Posted on - 07/09/2013
• Question Category: Virus & Spyware