Inspiron series 7000 dell laptop has a problem

Asked By Carl E Flanagan 10 points N/A Posted on - 05/29/2015

If the user locks the windows and allows the system to run, the system will run for some minutes and then restarts. If the Windows isn’t locked and kept idle, it will not restart. I have not physically seen the computer but I could get some observation done. To make sure it is restarting the laptop and just not turning off the screen, I asked the person to create 2 or more user accounts and login to one. Now, if the user locks the laptop then the windows display that particular user has locked the laptop. If it restarts the laptop will forget who has logged in and will simply display all the accounts. Hence, I can conclude that the laptop is indeed restarting whenever the user locks the laptop and leave it aside for a few minute. What might be the reason and possible solution?

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Answered By Annet Fralance 0 points N/A #194375

Inspiron series 7000 dell laptop has a problem

As you mentioned your problem arises only during a “System Lock” is done.

So the problem may be due to any of the following,

1. A virus that affected your system files.

2. A corrupted system file during installation of any software.

3. Due to missing system files.

The solutions for the above issues are,

1. Install an antivirus or using the existing one scan your system

2. Repair your system using your Operating system DVD.

3. Re-install your power management drivers, and update all the drivers.

4. Or, re-install your OS.

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• Posted on - 06/02/2015
• Question Category: PC Laptops