The Installer has insufficient privileges to modify this file

Asked By johnhegry 1180 points N/A Posted on - 07/18/2011

Hi! Friends,

I am having a hard time installing BitDefender. In the middle of the installation process I met an error that tells me, that the installer has insufficient privileges to modify some files in my computer.

I pasted below with the post of the error message screen that I cut.

The Installer has insufficient privileges to modify this file:

C:Program FilesCommon FilesBitDefender

Threat Scannerav32bit_000PluginsTBDA,tmp.

 

As I am analyzing on the error message, I am thinking of my rights on the computer, but when I checked on it I am logged as administrator, and there is no restriction with my computer on any installation.

 

Please share some ideas on how I can get through my installation.

 

Thanks.

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Answered By Balram 0 points N/A #122269

The Installer has insufficient privileges to modify this file

1. Start your computer in Safe Mode.

1. Restart the computer;
2. Repeatedly press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a text menu);
3. Select "SAFE MODE" in the text menu and press "Enter".
4. Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.

2. Now, click on Start from Windows, choose Run type "regedit" then click on Ok. Go to the next registry locations :

HKEY_LOCAL_MACHINESOFTWARE , right click on the BitDefender registry entry and choose Delete

 

3. After that go to the next locations from your system :

C:Program FilesCommon Files and delete the BitDefender folder 

C:Program FilesBitDefender and delete all the files that you can, from this location .

 

Because in Safe Mode you are able to run a scan with BitDefender, there are some protected files which cannot be deleted . For example the following ones: bdshellext.dll, productinfo.dll and txmlx.dll or from the next location C:Program FilesBitDefenderBitDefender 2010ENU the bdshellext.ui file .

C:Documents and SettingsAll UsersApplication Data and delete the BitDefender folder 

C:Documents and Settings<current_user>Application Data and delete the BitDefender folder .

 

4. Now, you should reboot your system in Normal Mode and download one more time the BitDefender uninstall tool from this link

Run it and reboot your system when you will be prompted .

 

5. Download the BitDefender 2010 installation kit one more time from this link and run it. Let us know if the same issue occurred. 

 

Thank you.

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• Posted on - 07/26/2011
• Question Category: Anti-Virus