IPhone Configuration Utility failed to locate Apple Mobile Device Support

Asked By bernadine stewart 0 points N/A Posted on - 05/31/2015

Recently, I've updated my iTunes together with the iPhone Configuration Utility to the most recent versions. But I received an error after doing it. The error is stating, The ordinal 2760 could not be located in the dynamic link library LIBEAY32.dll. After clicking OK on the error message, another error pops up as shown below:

iPhone Configuration Utility failed to locate Apple Mobile Device Support. Please reinstall iPhone Configuration Utility. You can download iPhone Configuration Utility from https://www.apple.com/support/iphone/business/

The problem is, I already tried to remove iTunes and the iPhone Configuration Utility and yet, the same error I got. How can I fix this?

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Answered By cyrilsia01 1065 points N/A #117997

IPhone Configuration Utility failed to locate Apple Mobile Device Support

You can also try to rename the LIBEAY32.dll from the system32 folder (C:WIndowsSYstem32) and then copy it to the Mobile Device Support folder (C:Program FilesCommon FilesAppleMobile Device Support Folder). Then restart the Configuration Utility again. You may need to reboot your system to make changes take effect.

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• Posted on - 05/31/2015
• Question Category: iPhone