Issue with HP hardware Diagnostics

Asked By Edward C Gordon 0 points N/A Posted on - 07/12/2014

Hi all,

I am having an HP ENVY 15z-j100 Laptop with pre-installed Windows 8.1. It came with pre-installed HP hardware Diagnostics software. I use to run it once in a month. It worked fine since last month.

When I tried to do it this month, it says that the test takes 10 minutes, but when I start that it will start the test and keep on running for hours and sometimes it will never come out. It is freezing most of the times without giving any error.

Is this a problem with the tool itself or something with my laptop? Any idea why it is happening? Please help me out here guys. Thanks a lot in advance and regards.

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Answered By Riley Keith 0 points N/A #193421

Issue with HP hardware Diagnostics

Edward,

 

I suggest you go to the HP site and download the diagnostic tool and reinstall it on your computer. Maybe the files got corrupted for any reason. Follow the instruction on the HP site to remove it and install the new one without issues.

 

Below is the link where you can find it.

HARDWAREDIAGNOSTICTOOL

Hope this helps

Riley

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• Posted on - 08/13/2014
• Question Category: Laptops/Notebooks