Issue with my additional mailbox

Asked By Richard Haste 200 points N/A Posted on - 06/11/2011

Hey Guys,

We are currently restructuring our team and we are doing changes to make sure that are tasks are properly managed.

One of the things that changed is that aside from our own mailbox, we will have to add a team’s mailbox so that all of us can see the emails sent by our client and we can assists accordingly especially when one of our contacted teammate is not around.

Anyway, enough of my long introduction, we have an additional mailbox. Sadly, it is not working in my Outlook 2007. I can see it as one of the displays, but when trying to access it, it says that I am unable to expand the folder and that the operation failed. I would like to fix this issue as soon as possible.

Help!

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• Question Category: MS Outlook

Best Answer by JaneSmith

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Answered By JaneSmith 0 points N/A #116347

Issue with my additional mailbox

I know how important it is to have more mailbox to acommodate your wholeteam's messages. To add more mailbox in your Outlook 2007 account, you will just need to follow the steps below:

 

1. Once your Outlook window is up, please click on Tools

2. Click on Account Settings

3. Click on Change

4. Click on More Settings

5. Click on the Advanced Tab and please click ADD

6. Type in the new mailbox to be added

7. Click on OK

8. Note that you will MUST at least READ access your new mailbox to be able to read the messages. 

9. Check if the neewly added mailbox is under OPEN THESE ADDITIONAL MAILBOXES

10. Click on OK

11. Click on Next

12. Click on Finish

 

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• Posted on - 06/17/2011
• Question Category: MS Outlook

Answered By Walton Stockstill 0 points N/A #195508

Issue with my additional mailbox

Hi,

You can try following possible solutions to fix this.

Solution 1:

Go to control panel in your webmail and create a catch all email account. Simply add a new PST file and configure it as other accounts on your system. All emails will be there from all accounts.

Solution 2:

Create forwarding options in all emails and get a copy of every other inbox to your inbox also. This way every one will be updated with all emails from all clients and any one can follow up.

Solution 3:

Create a new profile and configure all emails there and do not forget to check leave a copy option on all emails.

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• Posted on - 11/26/2013
• Question Category: MS Outlook