Asked By
Waema
10 points
N/A
Posted on - 01/02/2012
I upgraded my PC to a 4 GB RAM to 8 GB RAM. In my haste, I did not notice that my PC was not shut down when I performed the upgrade. It was only on “Sleep” mode. After the upgrade, I began having the following problems:
While online streaming, the video or audio will initially be streaming just fine then all of a sudden it will slow and the video will become distorted.
When viewing movies or listening to music that I have in my PC, sometimes will become slow and distorted as well.
These issues started after the upgrade which makes me wonder if upgrading while on “sleep” mode had anything to do with it. Do you have any suggestions as to how to remedy these problems?
Thank you.
Answered By
Techie1
0 points
N/A
#115738
Issues after upgrading ram on my PC
Hello Waema,
First off, problems pertaining to RAM installation are often the cause of a noticeable computer malfunction, such as not booting up correctly or displaying a BSOD (blue screen of death) on windows, much like the one shown below.
Seeing as you did not provide specific information on your specific hardware (namely manufacturer and model), I can offer the following possible solutions:
1. Sleep mode works by storing data into the RAM available and attempts to cut power off to all other hardware, save the circuits required for the computer to return to functionality. Hence, any problem caused during this phase would likely result in more noticeable damage like the one mentioned above. Reboot and enter the BIOS to detect how much RAM you have. Maybe the new RAM you installed isn't even compatible with the rest of your hardware. It is advised to test your new RAM with Mem Test86+ (this might take quite a while but it will definitely find any issues associated with faulty RAM) and look for errors.
2. Alternate possibilities would include sound and video card deficiencies or problems. Sleep and hibernation have been known to affect some video and/or sound cards. They might also have been affected somehow during your installation of the new RAM. Testing them (and visually confirming their appearance) would not be a bad idea. Remove and reset the sound card if it is not integrated. Do the same for the video card if and when possible. Also, try shutting your computer down, and booting up to see if the problem persists.
3. Check your motherboard and all the components mentioned above for blown capacitors. Depending on your computers make and model, they may look somewhat like these:
(They may also be leaking electrolyte, so be on the lookout for suspicious liquids).
If so, they may need to be replaced. If you are not experienced with electronic circuits and/or soldering components I'd suggest getting a professional to do it.
4. Finally, check the software you're using to reproduce your media. Try to use a different player to see if the issues persists. Some players, like VLC, are known causes of distortion in video and possibly in sound as well. If you're using media player, reconfigure the settings in the File – > Tools -> Options -> Performance tab to what you want.
Given the small amount of technical detail provided it could be any of these. I hope one of these will work for you.
Issues after upgrading ram on my PC
Hi Waema,
The usual problems for memory upgrade is BSOD or no POST. Though your issue is already inside Windows or the applications that you are using we still don’t want to rule out the possibility of having a bad RAM. One thing that you can try is using only one memory in the system. You use the new memory and try to test and monitor if you’re still getting the same problem. If all goes well then try also the old memory. Then, you try using both. If using both memory will recreate the issue, then I suggest to check the maximum memory capacity of your motherboard.
Also, I did not get the operating system that you are using. May be you try to check if the Operating System sees the maximum capacity of your memory which is under system properties.
Hope this helps and please let us know the outcome.
