Issues with new laptop connecting through VPN

Asked By Carol T Mack 10 points N/A Posted on - 03/30/2015

Hello, I just got an Apple laptop (first one!) but now I am having issues connecting through my company's VPN. I checked first and they told me any laptop would be compatible so I went this route. However, I never had issues connecting before and now it just will not connect.  Any troubleshooting tips for me? Thank you.

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Answered By Darry Hunt 0 points N/A #176790

Issues with new laptop connecting through VPN

• First of all, make sure your router supports the VPN connection
• Check whether the internet connection is strong enough and is properly set
• If the Firewall is activated, try deactivating it
• make sure the password is entered correctly
• Verify the accuracy of the date and time settings of your computer
• Contact the network administrator and verify the facts that you have a proper connection and domain permissions on the remote access server, the Winsock proxy client is currently deactivated and there is no DNS resolution problems.
• Further, you can try changing the encryption settings of your computer to match with those of the VPN

Best Regards!

 

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• Posted on - 04/30/2015
• Question Category: Apple