Issues while trying to open an email attachment in Lotus Notes

Asked By josiemelissaa 10 points N/A Posted on - 08/20/2012

 

Hello all,

Today, I got just a little issue with some of my users while trying to open an email attachment in Lotus Notes. They get the error 'Unable to Invoke Program'. Now, they can always just save the attachment and then open it through windows explorer, which is fine, but I would like to get a proper solution for this.

Knowing almost nothing about Lotus Notes does not help me, but I think, it may have something to do with the default file association. However, my colleague tells me that Notes uses the windows file associations, which are working.

Any ideas anyone?

Seeking your help.

 

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Answered By Carl Jack 10 points N/A #142173

Issues while trying to open an email attachment in Lotus Notes

Hello Josie,

You can first of all try converting the file from xlsx to xls format using the Save As option and see if that will resolve the issue that you are getting right now. The issue could be occurring because you the file was saved in a lotus notes format  that is not supported on the lotus notes version you have right now.

This can also occur in the event that a single Notes client installation is running the Multi-user Cleanup Service. The  ntmulti.exe service needs to be installed only on Multi-user systems and not on single-user installations. So you will therefore need to check the  system Services in the Control Panel >> Administrative Tools >> Services for "Multi-user Cleanup Service" and stop the service if it has been started.

Regards,

Carl

 

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• Posted on - 08/20/2012
• Question Category: Misc Software