Hi everybody,
I have purchased Toshiba Satellite C55-A5384 recently with Windows 8. I was using the laptop extensively, but with care.
However, from yesterday my keyboard left unresponsive and I am unable to use it at all. But, the touch pad is working fine. I am not clear why it happened all of sudden.
Is there any setting That is causing this issue? I don't remember changing any settings. How to troubleshoot this kind of issues? Any help in this regard will highly be appreciated. Thanks for your time in advance!
The keyboard stopped working on my Toshiba laptop
That is a common problem with your Toshiba Satellite model.
For start, power on the laptop and let it boot in Windows 8.1 . Then activate the hibernation option and leave it for about 30 seconds to hibernate, then wake it from hibernation by pressing the touchpad buttons. This should work, and if not, then the next solution will.
You must uninstall the keyboard device from your laptop. By using the Windows 8.1 operating system, a fault in the device manager must've produced a interchange between your keyboard and another device. Maybe your operating system recognizes your keyboard as a graphics tablet or as another touchpad device.
All you have to do is go to the Control Panel by right clicking on the left edge of the screen and selecting from the list "Control Panel". A new window will appear in which you must select System option. From that, on the left side there is a panel with the "Device Manager" option. Click on it and wait for it to load. A new window will appear with all the installed hardware components of your laptop. All you have to do is find your keyboard from the list, right click on it and select "Uninstall". It will uninstall the keyboard and then automatically detect it while reinstalling it itself back.
The keyboard stopped working on my Toshiba laptop
Since you are using a laptop, you won’t have a problem with any cable because the keyboard is built-in to the machine. But if your keyboard becomes unresponsive, check that your machine is not too hot to operate. If the laptop becomes very hot, it can cause some freezing in the system and may sometimes shut down instantly.
Try putting a fan near the laptop so the machine can cool down while running. But if the problem is not with the heating of the machine, it could be a problem with the keyboard driver. But first, try using the System File Checker utility. Press the Windows key + R to bring up the Run dialog then type without quotes “cmd” then hit Enter.
In the command prompt window, type without quotes “sfc /scannow” then hit Enter. If you are prompted for the Windows CD, insert your Windows setup CD or DVD on your optical drive then continue. When scanning is finished, close the command prompt then restart the computer. See if this works. If this doesn’t help, try uninstalling the keyboard driver in the Device Manager.
Right-click “My Computer” then select “Properties”. Go to “Hardware” tab then click “Device Manager”. On the next screen, expand “Keyboards” then right-click your keyboard and select “Uninstall”. Close the Device Manager then restart the computer. Windows will automatically install the driver on startup. See if this works.
