Lenovo System Update Error Gathering User Information

Asked By Virginia Nolasco 20 points N/A Posted on - 07/04/2019

I left my Lenovo device as it was running Windows updates. On returning to my desk, I found that the computer was giving the following error: Lenovo system update error gathering user information. How to resolve this error?

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• Question Category: Laptops/Notebooks
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Answered By Virginia Adams 20 points N/A #319427

Lenovo System Update Error Gathering User Information

The reason why this error might occur during a system update is not known. However, this error does occur and therefore has a workaround. The solution to this error, however, is a little technical.

First, remove all previous log files from your system. Click on Start->Run->Secpol.msc and disable System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.

In C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon add the following lines.

<OS>
<OSTVIA>WIN7-PRO.SP1</OSTVIA>
<OSeGatherer>
<Name>Windows 7 Professional</Name>
<ServiceRelease>Service Pack 1</ServiceRelease>
</OSeGatherer>
<OSPCDPackSpec>7.SP1</OSPCDPackSpec>
<OSQuest>Windows 7</OSQuest>
</OS>

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• Posted on - 07/04/2019
• Question Category: Laptops/Notebooks