Modem hardware failure while connecting to the Internet

Asked By Andrew G Burnell 0 points N/A Posted on - 08/24/2014

Hi there,

I have created a dial-up connection on my PC using my user name and password from Vodafone. This error appeared when I tried to connect to the Internet. I followed the standard steps creating the dial-up profile. Can anyone help me please to fix this error ?

Thanks !

Error Connecting to BB Connection

Connecting though…

Error: There was a hardware failure in the modem (or other connecting device).

If you continue to receive error messages, you can enable logging for analysis.

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• Question Category: Mobile Software

Answered By Owino Konga 0 points N/A #179934

Modem hardware failure while connecting to the Internet

There are many solutions to solve the problem. Here is a simple way to fix it.

1. Uninstall and reinstall the file drivers.
2. Now try to connect again

If the error persists, do the following

1. Close the connection client and remove the device.
2. Reboot your computer
3. Reconnect the device and open connection client again.
4. Now try to connect, it should work now.

If error persists, perform the "selective startup." If the issue is resolved by the booting windows under the selective start up, then there would be the problem regarding software conflict beyond the scope of AT and T. 

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• Posted on - 09/01/2014
• Question Category: Mobile Software