Mozy backup has backend error

Asked By Donal Bambie 0 points N/A Posted on - 08/23/2012

I have been using mozy backup for some month now and it is pretty smooth when backing up my files until yesterday it started having error and I cant backup my files anymore, I've also click on the link but it doesn’t fix the issue.

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MozyHome Remote Backup (1.16.0.8) – Status

Initial backup in progress

Last backup ran 1 minute ago

Backend server error (BdsServerError12)

0 files backed up (0 bytes)

80 files remaining (7.6GB)

Your next scheduled backup will run 10/20/2012

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• Question Category: Storage Technology

Answered By Carl Jack 10 points N/A #147754

Mozy backup has backend error

Hello Donal,

To resolve that issue, you will need to try the following.

Kindly follow the following steps start the Mozy services:

• On your computer, you will need to click on start and then click on run.
• After that you will go to the run window and then type "services.msc" without quotes,  and then press the enter key.
• Go to the list of services and then right-click on Mozy home backup.
• After that you will need to choose restart.
• And then restart the computer and try a backup.

You may also need to do an upgrade of the Mozy client to the latest version.

Regards,

Carl

 

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• Posted on - 08/26/2012
• Question Category: Storage Technology