My Acrobat Application Crashed On My Windows

Asked By Dwalsh Becky 0 points N/A Posted on - 02/24/2021

Mention the solutions to resolve the Acrobat app crash. Describe the error message that comes during the crash of the application?

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Answered By Clark Maycle 0 points N/A #347228

My Acrobat Application Crashed On My Windows

The error message display ‘The instruction at 0x5fc785ad referenced memory at 0x00000000. The memory could not be read. Click on OK to terminate the program.’

The solutions to fix the issue are as follows:

Solutions 1: Turn off protected view

Step 1: Open the application, go to Edit >> Preference, then select Security (Enhanced) from the Categories on the left.

Step 2: Select Off for the Protected View in the Sandbox Protections panel.

Step 3: Click on OK, then restart the application.

Solution 2: Use a different user account.

Solution 3: Launch Distiller DC and check if Acrobat DC is activated.

Step 1: Hold Windows Key+ R and type ‘acrodist,’ then click on OK.

Step 2: If Acrobat is not activated, then a warning message will appear on the screen. Click on the Sign-In button and follow the instruction to complete the sign-in process.

Step 3: After the sign-in, close the Distiller DC, then launch Acrobat DC.

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• Posted on - 02/24/2021
• Question Category: Hardware