My Microsoft Dynamics CRM for Outlook has encountered a problem

Asked By Joseph Abbott 20 points N/A Posted on - 10/20/2012

Hi,

My Microsoft Dynamics CRM for Outlook has encountered a problem. It is throwing an error message frequently.

I do not know the reason behind the issue. If you have any idea for the issue, please help.

Thanks in advance.

 

Microsoft Dynamics CRM for Outlook

Only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics CRM.

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• Question Category: MS Outlook

Best Answer by Paul jolie

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Answered By Nicke Baker 0 points N/A #190408

My Microsoft Dynamics CRM for Outlook has encountered a problem

Hello Joseph,

To resolve that issue, you will need to transfer messages from the [email protected] inbox to the [email protected] using the outlook rule. In the event that you are familiar with creating rules, you will need to go ahead and then setup a rule to run when you receive messages through a specified account. 

Regards,

Nicke

 

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• Posted on - 10/20/2012
• Question Category: MS Outlook

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Answered By Paul jolie 15 points N/A #190409

My Microsoft Dynamics CRM for Outlook has encountered a problem

Hello Joseph,

This problem is related to Outlook configuration. With the default configuration of Outlook, you can only track inbox email messages from your default Outlook mailbox. When you try to track email messages from a sub-folder in which you already moved you emails that are in different mailbox, definitely you will face the error. This error also can be occurred due to IMAP4 mailbox.

If you have some other problem, please contact with your system provider.

Here is a link that is going to help you, I think: https://support.microsoft.com/en-us/help/942681/error-message-when-you-click-track-in-crm-in-the-microsoft-dynamics-cr

Good luck.

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• Posted on - 12/23/2012
• Question Category: MS Outlook