My Skype has stopped working

Asked By Trevor Marley 210 points N/A Posted on - 06/18/2011

Hi Readers,

I got an irritating issue with my Skype application. Recently, it is acting so strange.

The very first encounter on my Skype problem was when I went to lunch. I just locked my laptop with the Skype and other applications as well as Google Chrome, Excel, and Word. In addition, I also have Windows Explorer opened.

When I got back and unlocked the computer, I saw the error that my Skype has stopped working. By the way, I am using a Vista operating system.

For Skype details, kindly see attached.

 

Microsoft Windows

 

Skype has stopped working

 

Windows can check online for a solution to the problem.

 

Check online for a solution and close the program

 

Close the program

 

Debug the program

 

Problem signature:

 

Problem Event Name: APPCRASH

 

Application Name:  Skype.exe

 

Application Version: 4.1.0.141

 

Application Timestamp:  4a5efe8f

 

Fault Module Name: RPCT4.dll

 

Fault Module Version: 6.0.6001.18000

 

Fault Module Timestamp: 4791a751

 

Exception Code: c0000005

 

Exception Offset: 00068bd0

 

That is only the first encounter, after that, I encountered it 4 more times on several different instances.

 

I hope somebody can suggest a way for me to get rid of this issue.

 

Thanks.

• Status: Open
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• Answer Count: 1
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• Answer Accepted: No
• Question Category: Skype

Answered By Claraj jane 10 points N/A #125820

My Skype has stopped working

Hi, 

The problem you are facing is because of shared.xml file. There is two solutions for it either you uninstall Skype and reinstall it again or try these steps.

1. Make sure that all hidden files are shown or switched on.

2. Click on the start and type in search folder " run " and press enter. It will start processing but won't open anything.

 

3. Again click on start now type in search folder " control folder " and enter.

4. Make sure relevant entries are enabled in the view tab.

5. Find shared.xml file.

6 Click again to start and type again run.

7. Now again click on start and type %App-data%Skype and press enter.

8. Now delete shared.xml

9. Restart your Skype the following file shared.xml will be created again.

Hope it will solve your problem.

About Claraj jane

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• Posted on - 12/03/2012
• Question Category: Skype