NeatDesk Desktop keeps on restarting after the scanning a document.

Asked By Lloyd S Lebron 60 points N/A Posted on - 04/25/2015

Hello!

I am a digital artist and would like to ask you what could be the problem of my NeatDesk Desktop Scanner. I loaded an image to be scanned. I have at least 20 images to scan. I know that this scanner can be of heavy duty workloads. After my work, I tried to turn it off, it didn’t respond and continuously showed blinking power light. I checked the connection and made sure that I am all done. Still the same. I have to unplug the cord to turn it off. Give me ways on how to resolve this problem? Thank you!

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• Question Category: Peripherals

Answered By Darry Hunt 0 points N/A #192321

NeatDesk Desktop keeps on restarting after the scanning a document.

• First of all, verify whether all the cables are properly connected without any lapse.
• Also, scan the computer with a properly up dated  virus guard, in order to detect any malware attack for hindering the communication between the device and the computer. If detected any, it is advisable to install the latest back up so that the system is freed from the issue.
• Further, try to identify & remove the applications with issues (which can be detected by switching to the safe mode).
• Try installing all the critical software updates, specially those relating to the scanner's driver.
• If all the attempts prove useless, it is advisable to seek for technical assistance since there can be an internal hardware issue.

Best Regards!

 

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• Posted on - 05/05/2015
• Question Category: Peripherals