NeatWorks getting errors while exporting some Docs

Asked By Rebecca Bessette 60 points N/A Posted on - 01/30/2013

While exporting some docs I had previewed, I encountered this error while the progress report showed “Distributing Images”. What could be the problem?

NeatWorks Error

An unexpected error occurred while using

NeatWorks. We apologize for the

inconvenience, please contact technical

support if this problem persists.

              More Information          <<           Close

1/13/2010 11:29:49 PM Program
HandleUnhandledException
Machine Info : OS: Mlcrosoft Windows NT 6.1.7600.0
.NET CLR: 2.0.50727.4927
Assembly Base: file:///C:/Program Files
(x86)/NeatWorks/exec/NeatWorks.exe
Assembly Name: NeatWorks, Version=-4.8.0.114.
Culture=neutral, PublicKeyToken=null
Assembly Vers: 4.8.0.114
Error Message: Attempted to read or write protected memory.
This is often an indication that other memory is corrupt.
Exception Type: System.AccessViolationException
Target Site: : CoTaskMemFree

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Best Answer by Drake Vivian

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Answered By Don Muench 0 points N/A #197185

NeatWorks getting errors while exporting some Docs

Dear Rebecca Bessette,

That error appears when you try to copy several doc items at the same time while your memory is full and cannot accept all that docs together.

You can do such exporting after restarting your PC and directly use to export them before doing anything else to make your system free for doing such action.

Or you can split them and export them one by one not together which will be more effective.

Hope to be helpful

Best regards,

Don Muench

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Best Answer

Answered By Drake Vivian 30 points N/A #136886

NeatWorks getting errors while exporting some Docs

Hi there Rebecca Bessette,

The error you're getting says that you cannot access the part of your hard drive you are trying to store your documents. The simplest workaround is to choose another location for storing your files.

If you look at the error you're getting closer, you'll see that the problem is in the incorrect path: file:///C:/Program Files. There is one extra slash in the beginning of the path and it is normal that the system cannot access the path as there is no such place on your hard drive. I've done some research and found out that this was a bug quickly solved in some of the previous versions of the NeatWorks software, so you may want to update your software to the current version.

Best regards,

Drake Vivian

 

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