Need help removing anti virus

Asked By aejan 0 points N/A Posted on - 10/09/2011

Good day!

How can i remove a installed anti virus? im going to install a new one but the old program cannot be removed, the OS im using is windows xp, i tried using the control panel> add remove programs, but im having errors. Is there a program that can help me with this problem? thank you.

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• Question Category: Anti-Virus

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Answered By lee hung 75 points N/A #90142

Need help removing anti virus

Use the following procudure:

– Click start, then run

– Type services.msc and hit enter

– A list of services will come up, scroll down and click on services and applications.

– Double Click on WMI control in the next dialog box that will come up, then click on pause.

– With the WMI window still open double click my computer, navigate to %systemroot%WindowsSystem32wbem and delete the repository folder only. Go back to WMI and restart the service. This builds the repository

– Restart your machine and then uninstall the antivirus you want to uninstall and install a new one.

Hope this helps.

___

Regards

Lee Hung.

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Answered By rabin 0 points N/A #90143

Need help removing anti virus

Hello Aejan,

Ok, seems you are trying to install a fresh one antivirus that may conflict your previous one. There is another way to solve it. 

– Go to start

– Program Files

– Eset category

– Uninstall 

Otherwise i made a screenshot for you. I would recommend you install a best antivirus so far which is Eset Nod32. I found out if your control panel blocking you from removing the programs installed might be the virus that already damage your files.

If still doesn't work and you already know that your computer is far away from viruses. Try to install antivirus from different hard drive so you have 2 options in scanning your computer.

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• Posted on - 10/09/2011
• Question Category: Anti-Virus