Asked By
TED Lamkin
10 points
N/A
Posted on - 08/05/2011
hello friends, i want a very important help. recently i have bought a new DVD device. i attached it in my computer which operates windows vista. i also ensure you that i got a notice about the system got the new hardware. i waited for its proper installation but in the end i found installation problem. it shows a error code with details given below
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"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)"
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 need help .thnx in advance.
Answered By
James20
5 points
N/A
#103467
New dvd device is not working
hi dear,
Please follow this procedure First Go to Start Button after it go to All Programs and now go to Accessories, and then click Run Or you can simply press Win +R for opening Run Window. Now you Type regedit, and then Press enter OK. Now If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters. Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8. Now On the Edit menu, click Delete. and When you are prompted to confirm the deletion, click Yes. then In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
New dvd device is not working
If you are connecting a DVD drive on your computer, you don’t connect it while Windows is running. You need to shut down your computer before connecting it because it has to be added to the BIOS first. Turn off your computer then open the CPU case.
Now, install the DVD drive to one of the available bay on your CPU tower then connect one end of the ribbon cable to the motherboard and the other end to your DVD drive, if the drive is an IDE. If it is a SATA drive, connect one end of the cable to the SATA port on the motherboard and the other end to your drive.
Connect the power supply cable to the drive. After this, turn on the CPU then press Del, Delete, F2, or whichever key is used to go to the BIOS. Next, go to the drive management section then detect the drive if this option is applicable. If there is no option to detect the drive, set the DVD drive as the second boot option.
Save the settings and exit to restart the system.
