No synchronization error message but Synchronization caused deleting contacts

Asked By priscilla jacobs 40 points N/A Posted on - 01/14/2012

There is a certain situation with my phone that is threatening to render its principle function of making calls useless. This is because I have no contacts at all thanks to a synchronization of contacts I was carrying out. The synchronization program stopped abruptly and since then it has been problem after problem. However I did not get any synchronization error messages. The synchronization icon just greyed out together with the other related symbols in the notification bar. I have even tried deleting some info from the contacts storage and even pulling some from my Gmail account but all these did not contain the situation. Does anyone know how to solve this situation?

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• Question Category: Internet Development

Answered By Chalk Talk 5 points N/A #90394

No synchronization error message but Synchronization caused deleting contacts

The contacts were deleted because of the malfunctioning of the synchronization process. You will need to check both the computer and the phone and see if the contacts might be stored in a folder somewhere. You may also try syncing the contacts again and see if that will help retrieve them back.

If the above does not work, you may need to restore the phone to its factory settings to remove any errors that might have developed on it that are causing to malfunction. Note that restoring to factory settings will not retrieve the contacts but remove any problem that might have caused the contacts to be deleted, for instance a virus. You can later manually look for the contacts and save them on the phone.

-Chalk Talk

 

 

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• Posted on - 01/17/2012
• Question Category: Internet Development