Norton Antivirus error message has occurred

Asked By Vance R Robinson 0 points N/A Posted on - 03/14/2013

Norton Antivirus error message: I am receiving an error message which you can see in the below image. I am not able to uninstall and install Norton Antivirus. I need assistance to solve this:

 

‘Norton Remove & Reinstall

Could not download the installer layout. Click here for information on how to uninstall and reinstall your Norton product manually.’

 

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• Question Category: Anti-Virus

Answered By Joseph H Higuchi 70 points N/A #174950

Norton Antivirus error message has occurred

Hello, Vance.

Solution for your problem would be to remove your current Norton program.

First you can try to remove it by going to My Computer, and then click add/remove programs and choose your Norton program.

If it isn't removed properly in the end, you should download the Norton Removal Tool.

After removing, install your new Norton from the following link: Install Norton. 

When it is installed you should run LiveUpdate until LiveUpdate responds "No Updates Found".

The other way to remove it is by downloading the auto uninstaller. You can take link and read detailed instructions in this guide How to uninstall Norton Internet Security.

Goodluck! If there will be more questions feel free to ask.

About Joseph H Higuchi

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• Posted on - 03/21/2013
• Question Category: Anti-Virus