Norton Ghost has encountered a problem

Asked By Nelson Carters 30 points N/A Posted on - 09/27/2012

Hi Experts,

Norton Ghost has encountered a problem. It is throwing an error message frequently whenever I tried to run it. Have a look at the error message below. I do not understand the message. Please help me to solve the problem.

Thanks in advance.

 

Norton Ghost

-Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly.  CHECK failed.  SnapShotDevice::GetDeviceCharacteristics3: .SnapShotDevice.cpp(262):mSymSnap Volume->IsSnapped().

(UMI:V-0-2987-19)

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• Question Category: Anti-Virus

Best Answer by Nicke Baker

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Answered By Nicke Baker 0 points N/A #190928

Norton Ghost has encountered a problem

Hello Nelson,

That sounds like a bug in the Norton antivirus application. In order to resolve it you will need to do the following:

• Try updating Norton if you haven't done that lately. After that try running it and see if the issue will not appear.
• If the issue persists, you can go ahead and uninstall Norton from your computer, and then after that do a fresh installation of it.

Regards,

Nicke

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Answered By talki rathy 0 points N/A #190930

Norton Ghost has encountered a problem

Hi Nelson,

Yes, this problem may appear. It can happen due to the incompatibility of your Norton version or windows version.

Please verify that is your PC meets all the requirements of Norton Ghost. If not then uninstall it.

Or try to update Norton ghost and then use the new version. I think your problem will be solved. Thanks.

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• Posted on - 10/04/2012
• Question Category: Anti-Virus