Asked By
Stepheny
330 points
N/A
Posted on - 05/28/2011
Optical mouse failure?
I'm playing a game on my computer like Audi and I hold my optical mouse to move but nothing happen. So I neglected it and played again and when I touched my mouse again it really doesn't move but my game is still playing. I shaked the mouse because I thought that's the way to move but its not. I noticed that there is no light in it. I decided to reboot my computer to check if the mouse gone to work. After the rebooting my computer, the mouse still not moving.
What is the problem of my mouse?Â
Optical Mouse Stop from moving
Optical mouse failure?
Hi Stepheny,
I’ve seen your problem with the optical mouse that’s not working and as you mentioned it’s not moving at all. I have here some possible solutions to the issue that might help you.
The first thing that we need to check is if the battery still has a charged. Try charging the battery or change the battery of the mouse and then check if the red light at the bottom will appear. If the light appeared that means that the issue is just the battery but if not so here are some more steps that you could try.
This is the next step/ solution to the issue, try turning the mouse off or if it doesn’t have any switches, unplug the USB adapter/cable and restart the computer.
After a min turn on the computer, wait for the computer to boot up, then connect the USB adapter/cable and turn on the mouse, wait until you hear a sound that indicates that the mouse is being detected by the computer, if you won’t hear the sound, try transferring the USB adapter/cable to a different USB port.
Check the red light again, if the light indicator is on that means that we had resolve the issue, and the only problem would be refreshing the connection of the mouse to the computer, but if this won’t resolve the issue so try the third solution that I have for you.
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The third solution would be going to the following:
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Click START >> Click CONTROL PANEL >> click DEVICES AND PRINTERS >> check if the mouse is enabled there >> if not RIGHT-CLICK and then select ENABLE >> If its enabled and still not working try the next step.
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The fourth step would be:
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Control panel – System – Hardware – Device Manager – Universal Serial Bus Controllers.
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For each entry highlight each one and remove/uninstall each one – Restart the computer.
Answered By
chevin16
0 points
N/A
#107931
Optical Mouse Stop from moving
Hi Stepheny,
This are the steps you should follow in solving your problem:
Insert new batteries if the mouse is wireless. The main reason a wireless mouse starts acting erratically is bad batteries. Replace the batteries and attempt to use the mouse again.
Check the cable connections in the back of the machine. If the cable is lost or broken, the mouse may act erratically or stop working altogether. If the mouse is wireless, ensure the receiver is within close range and plugged in.
Reinstall the mouse drivers, using the manufacturer CD or the Device Manager in Windows. To reinstall mouse drivers, right-click the "My Computer" icon on the desktop and select "Properties." Click the "Hardware" tab and then click the "Device Manager" button. Click the "Universal Serial Bus controllers" to expand the tree. Under this icon, right-click the USB controllers on the machine and select "Uninstall." Alternatively, if you have the manufacturer's CD, insert it into the drive and follow the prompts for the installation process. Reboot the machine and Windows reinstalls the device drivers.
Clean the mouse roller or optic eye. If dust or dirt gets into the roller ball or optic eye, it interferes with mouse function. Use a dry cloth or towel to remove the dust. If the mouse is an older one with a ball and roller, you can use a damp cloth to clean the ball and your fingernail to remove the dirt on the internal roller.
