Hello,
I just got a new laptop Dell Latitude E6420 with Windows 7 Pro installed in it. It has an i5 Core. I'm having a problem to install Pointsec from Checkpoint in it.
I know Pointsec have problems with i3, i5 and i7 processors. I follow the work around from Checkpoint by disabling Hypertrading capability and set the SATA Operation to ATA mode. If I didn't use the workaround, Pointsec simply won't install. It will give an error message that said Pointsec installation cannot be completed because it was interrupted. After the workaround, the installation process works without any problem at all.
The problem occurs when the laptop is being restarted for the first time. I cannot access Windows 7 anymore. It just stayed blank. I tried using the workaround regarding blank screen after Pointsec installation. Unfortunately, it was for Windows XP not for Windows 7 so the one of the needed command do not exist in the recovery console.
I need help in installing Pointsec to that laptop. It's a really brand new one. For E4310 or E6400 or 6410, they don’t have the problem with restarting the laptop. Please let me know if there's a workaround for Windows 7.
Regards,
Sarah Sanders
Pointsec Installation on Dell Latitude E6420
As you said, you tried the workaround regarding blank screen after Pointsec installed in Windows XP.
Did you mean using the ‘fixboot’ command in the Windows XP recovery console?
Windows Vista and Windows 7 use different boot loading method that cannot be solved by using the commands used with Windows XP.
Windows XP installation CD cannot be used for it. You will need a Windows 7 installation disc for it.
To repair the boot loader of Windows 7, you need to boot from Windows 7 installation CD and select the start-up repair option. It will automatically try to detect the problem and apply the fix for it.
Wait for it to finish and then reboot. If the blank screen still persists, boot the installation CD again and select command prompt from repair your computer option. In this command prompt, type following commands:
BootRec.exe /fixmbr
BootRec.exe /FixBoot
Or, you can use any recovery disk created with Pointsec to repair this problem.
For more info on the commands used, visit these Sevenforums and Microsoft Support.
Pointsec Installation on Dell Latitude E6420
If Pointsec is a fresh installation and you haven’t actually encrypted the hard drive yet then maybe it is still possible to recover your operating system. If what you see is only a blank screen after restarting your computer then try shutting it down first for around five minutes. After that, start the computer again and then press F8 before the Windows logo appears.
If pressing F8 was successful, select Safe Mode on the next screen and then start the computer in Safe Mode. Once you booted your computer in Safe Mode, go to Control Panel and then uninstall Pointsec. Restart your computer in normal mode and it should be back to normal. Just a note on the use of “fixboot”, if you’ll be running “bootrec.exe” with the switch “/fixboot”, make sure the drive is not encrypted.
Because running or executing “bootrec.exe /fixboot” on an encrypted hard drive will destroy the entire partition and loosing the drive. If this happens, you’ll be installing Windows again.
