Problem accessing Windows 7 Live Photo Gallery

Asked By jordin 40 points N/A Posted on - 02/17/2012

Hey there,

I can't access my Windows 7 Live Photo Gallery pictures. When I try to, Error Code 0x80004005 appears. I can't even enter the libraries where my files are. What steps should I take to fix this problem? Does this have anything to do with all the updates coming in lately?

I have run all security scans that I have. I found a bug, Win32.Pup.Bandoo{800}, while scanning with Lavasoft Ad-Aware. I quarantined it already. Could this be the culprit? 

Thanks in advance, guys!

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• Question Category: Photos / Graphics Soft.

Best Answer by michal joran

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Answered By michal joran 10 points N/A #93517

Problem accessing Windows 7 Live Photo Gallery

There may be a problem with your photo gallery if you have a back up for your window then it is the best way to solve your problem. Make a back up and you will be able to see your photos. In case you have some important data in your pictures and you want to recover them then you can use recovery tools these are software easily available in the market which enables you to recover your lost data.

The file that is causing the problem is a virus and in case to remove it you need to run a virus scan to your computer. A full virus scan to your computer will help you to get rid of this file and you will be able to see your files. You can run DOS to see that there is some error in your files you can find other bugs and can run a virus scan so that your problem is solved.

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• Posted on - 02/17/2012
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Answered By lee hung 75 points N/A #93518

Problem accessing Windows 7 Live Photo Gallery

Dear,

When editing a picture in Windows live photo gallery the picture disappears off the computer when closing the application but the file name seems to be retained because if you try to put another picture with the same file name in the folder it says that the file name already exists.

 

I have been using Windows live photo gallery regularly with no problems for ages and have tried to sort this out myself but have run out of ideas. I also noticed when clicking on the library's icon in the task bar the pictures folder had mysteriously moved into the video library as a sub folder. I did a restore back to when I knew everything was OK but this did not rectify the problem.

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• Posted on - 03/29/2012
• Question Category: Photos / Graphics Soft.