Problem downloading iTunes help required

Asked By Aabel Maverick 30 points N/A Posted on - 09/19/2012

Experiencing problem here with iTunes Match, the problem is I cannot download or streaming from the iTunes, my iOS is not affected.

What happen?

I check the internet connection is okay, nothing wrong.

There was a problem downloading “You Can’t Always Get What You Want / Hot Rocks 1964-1971 / The Rolling Stones”.

An unknown error occurred (-2114).

Please check that the connection to the network is active and try again.

• Status: Open
• Question Views: 1167
• Answer Count: 3
• Vote Up 0 Vote Down

• Answer Accepted: Yes
• Question Category: iTunes

Best Answer by Sharath Reddy

Go To Solution

Answered By Prince Medalla 5 points N/A #146101

Problem downloading iTunes help required

The issue must be primarily due to the internet connection.  The connection must've been interrupted. Some ways to solve the issue:

-restart your router/internet modem

or

-report the problem to iTunes support

About Prince Medalla

Questions
2

Answers
25

Best Answers
4

• Vote Up 0 Vote Down

• Posted on - 09/23/2012
• Question Category: iTunes

Best Answer

Best Answer

Answered By Sharath Reddy 590495 points N/A #146102

Problem downloading iTunes help required

If this is the first time that this happens, try restarting your machine then try it again. See what happens after rebooting the machine. There is already a new version of iTunes available and this might fix your problem with the software if ever you are still using the older version of the program. This new version is completely redesigned for your browsing, listening, viewing, and shopping pleasure.

For Mac computers, this new version supports Mac OS X 10.6.8 and later and requires 400 MB of free space. For those users using Microsoft Windows, this supports Windows XP 32-bit Service Pack 2 and later, Windows Vista 32-bit and 64-bit, Windows 7 32-bit and 64-bit, and Windows 8 32-bit and 64-bit. For operating systems running on 64-bit, you also need the 64-bit version of the iTunes installer. You can download the latest version of iTunes from Apple | iTunes | Download iTunes.

About Sharath Reddy

Questions
1

Answers
14599

Best Answers
2290

• Vote Up 0 Vote Down

• Posted on - 11/30/2012
• Question Category: iTunes

Answered By Aabel Maverick 30 points N/A #146103

Problem downloading iTunes help required

Thank you all very much. Many problems may arise from using older versions because they don’t have enough hotfixes to solve popular issues, but the latest versions are always problem free. I’ve gotten this type of issues before, but after reading this post, I’ve downloaded the latest version–iTunes 11. Now, I have no problems downloading music. Thanks to all–especially Sharath Reddy–for your kind help.

About Aabel Maverick

Questions
129

Answers
17

Best Answers
0

• Vote Up 0 Vote Down

• Posted on - 05/21/2013
• Question Category: iTunes