Problem during BIOS update please help

Asked By evelyn marcial 0 points N/A Posted on - 02/09/2012

Hi experts,

I need to know much about the Event Viewer and need to know the reason of the error.

I installed the BIOS update. But when I try to upgrade it from F.20 to F.21, all time the event 4 and 5 appeared.

Need your help.

Thanks

Error :

Event 13, ACPI

The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacture for an upgraded BIOS. In some situation, this error may cause the computer to function incorrectly.

Log Name: System

Source: ACPI Logged: 30/11/2011 1:46:35 PM

Event ID: 13 Task Category: None

Level: Error Keywords: Classic

User: N/A Computer: PT-Laptop

OpCode:

More Infomation: Event Log Online Help

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• Question Category: Misc Hardware

Answered By WilsonEnther 0 points N/A #94292

Problem during BIOS update please help

Hi there!

The event indicates that the Operation System tried to match up or communicate with the hardware for managing various power options as set by the user. When the OS did this, the hardware did not respond as expected. The reason of this is that maybe there are bugs on the drivers or firmware or maybe not all the Windows power-related options are supported by the actual hardware. You can troubleshoot this kind of problem by updating your firmwares and chipset devices. This is the sole solution I have found out.

I hope this one helped you.

Thanks.

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• Posted on - 02/09/2012
• Question Category: Misc Hardware