Problem installing MS Office Professional v2010

Asked By Atwater 0 points N/A Posted on - 11/07/2011

Dear Support Group! Need your help on this! I purchased just recently three (3) discs of computer applications – MS Office Professional v2010. I installed the programs successfully, but when I tried to open the MS Word, MS Excel and MS PowerPoint it wouldn’t work and I got “error” messages. Default message was “unable to open”. The store replaced it with the three (3) new discs and I installed it all over again. I was wondering why it doesn’t work out as well since I still have 56 gigabytes free in my hard drive.  I’m using a Windows Vista laptop with 2GB memory and, as I said,  with 56 gigs free in the hard drive. Thanks!

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Answered By Mahesh Babu 20 points N/A #106887

Problem installing MS Office Professional v2010

Hello Atwater,

That is a bit strange, that you have tried 3 DCs and all of them did not work. Were all of them bringing the same error or were the errors being displayed different for a different installation you did?

One thing that I suspect to be the possible cause of the problem is the version of the windows application that you are using. If you are using a windows version that is for instance windows XP and back, then it could not be compatible with or does not support ms office 2010. You will need to get ms office 2003 to install on that. Otherwise you will need to upgrade your operating system to vista or windows 7 for it to work well with ms office 2010, but you have to increase the hard disk space for 56 GB is quite little for vista or win7.  You need a hard disk space of not less than 160 GB.

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Regards
Mahesh Babu

 

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• Posted on - 11/08/2011
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Answered By Clair june 15 points N/A #106890

Problem installing MS Office Professional v2010

From the looks of it, it's possible that the installation wasn't able to complete and your installation files are not working. It may not be a problem with the media that you were using. Perhaps an error came up when you installed the software?

 

It's also possible that the shortcut that you used was pointing to a different file, not the executable for the application that you were trying to open. Check the shortcut path by right clicking on it and choosing Properties. If you have a custom folder for your programs other than Program Files, this may be the cause of the problem. Also try opening the office application from the file itself and not from a shortcut. You should find it under Program Files then Microsoft Office. If this works, just make another shortcut for the application executables to your desktop or edit the paths of the currently existing shortcuts.

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• Posted on - 11/08/2011
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