Recover System Restore Point after Malware attacks

Recover System Restore Point after Malware attacks

Hi!

I have encountered some issues same as your problem with that virus infection on the computer that even if you scan the computer by your virus protection it won’t still resolve the issue and clean up your computer. I have here two clean up processes that you may want to try. The steps are right below may be used if you can no longer access the internet or if the computer no longer boots up but if the computer is still functioning the sameway as it is before, then you can proceed with the next process.

1. Click Start button the lower left corner of the computer
2. Click Run and then you will see a search bar
3. On the search bar type in: msconfig and then hit ENTER
4. A screen will open up, click the boot.ini/boot tab at the top of the screen
5. Put a check mark on the box beside safe boot, and then select network
6. Click OK
7. A pop up window will load up asking you to reboot the computer, go ahead and reboot the computer

After the computer rebooted back, you’ll notice a different screen that’s colored black with the words safe mode. Don’t be worried about the screen since it’s on safe mode, so all of the programs running on the computer will stop functioning and it will resume in its normal settings once the computer is changed back to the normal boot up.

Try connecting to the Internet and do the following steps so we can get rid of the spywares and viruses that you have on the computer.

1. Open 'internet explorer'
2. On the address bar type https://www.malwarebytes.com/ and then hit ENTER
3. Click on the link for downloading it and install it on the computer
4. Once it’s done installing, you will see an icon of it on the desktop screen, we need to open it up and look for 'full scan' and click it
5. This will scan the computer for 30 minutes – 45 minutes depending on the volume of programs installed on the computer.
6. Once it’s done scanning the computer, you will see all the viruses and spywares that are detected on the computer
7. Delete everything and before restarting the computer, we need to change the settings of the computer.
8. Click start and the on the earch programs and files bar type: msconfig
9. The same screen will open up, just need to click on bootand then UNCHECK the box for safe boot
10 Click OK and then RESTART the computer
11 The pop up window will no longer appear on the computer and the computer will go back to its normal functions.

If these steps won’t resolve the issue, try these other cleanup processes.

1. Open 'internet explorer'
2. On the address bar type: https://support.microsoft.com/en-us/help/14210/security-essentials-download and then hit ENTER
3. Click on the link for downloading it and install it on the computer.
4. Once it’s done installing, you will see an icon of it on the desktop screen, we need to open it up and look for 'full scan' and click it.
5. This will scan the computer for 30 minutes – 45 minutes depending on the volume of programs installed on the computer.
6. You will also see the results after the scan finishes.

If the above two processes won’t resolve the issue, the last option is to do a system restore on the computer but be sure that you’re the administrator user of the computer.

1. Click Start.
2. Click All Programs.
3. Put the mouse pointer over the word Accessories.
4. Click System Tools.
5. Click System Restore.
6. On the Welcome to System Restore page.
7. Select the Restore my computer to an earlier time option.
8. Click Next.
9. On the Select a Restore Point page.
10 Click the most recent system restore point in the on this list.
11 Click a restore point list
12 Click Next (A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.)
13 On the Confirm Restore Point Selectionpage, click next.
14 System Restore brings back the previous Windows XP configuration, and then restarts the computer
15 Log on to the computer as an Administrator then click OK on the System Restore Restoration Complete page.