Remove any originals from the scanner glass Error

Asked By shaheenwork20 0 points N/A Posted on - 09/05/2011

I am using HP ScanJet 7650 Flatted Scanner also I am using Mac Operating system but I am receiving below error when I try to scan a slide or Negative. All error detail is given below so that you can understand original problem easily. Please tell me its solution urgent.

Remove any originals from the scanner glass. Ensure that your TMA is connected securely and positioned correctly. See your user’s manual or electronic help for more information about setting up you TMA.

 

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Answered By Patrick b 0 points N/A #116480

Remove any originals from the scanner glass Error

Hi there Shaheen.

The problem you presented could be caused by anything related to using the TMA from connection to usage.  To help you troubleshoot the problem, here are some links from HP that might contain the information you need.

This is the Guided Troubleshooting page.  This is where all the links related to the TMA are indexed:Download Link1

Here's the guide for connecting the TMA (Transparent Materials Adapter) to your flatbed scanner: Download Link2

Make sure you follow the correct procedure in connecting the TMA because I think the problem being reported by your PC is related to how you connected the TMA to your flatbed scanner.

The next 2 links are usage instructions for the TMA.  Make sure you follow the tips and procedures accurately:

Download Link3

Download Link4

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• Posted on - 09/12/2011
• Question Category: Scanners