Samsung External 1TB HD “decreased” capacity

Asked By Mark E Ward 30 points N/A Posted on - 03/19/2015

I am encountering an issue with my Samsung external hard disk. It has 1TB and some of the files are in RAW. It notifies me to reformat it but I just can't do that since I have downloaded several movies and television series. I tried resolving it by downloading a backup tool so I can send my movies and tv series on another external hard disk. Then I used the Tool Get Data back and reformatted the hard disk. But the problem is,  my Samsung HD stated that it only have 596GB space. But looking on the Get Data Back, I can see that it still has 932GB that matches to my 1TB HD. How can I resolve this?

 

• Status: Open
• Question Views: 610
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Hard Drives

Answered By Neil Windson 5 points N/A #189993

Samsung External 1TB HD “decreased” capacity

1. Connect the hard drive that shows the incorrect storage capacity to a computer
2. Click here to download a program call Atola Technology HDD Restore Capacity Tool 

3. Once the program has installed, run it and select the hard drive from the menu
4. Confirm that the correct hard drive is detected
5. Click the “Restore Capacity” button
6. The program will fix the portions of the hard drive’s firmware which holds the drive capacity information

7. Shut down your computer and power it back on once it has physically turned off

 

 

About Neil Windson

Questions
0

Answers
100

Best Answers
0

• Vote Up 0 Vote Down

• Posted on - 03/20/2015
• Question Category: Hard Drives